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First Class Tickets is the sole owner of the information
collected on this site. We will not sell, share, or rent this information
to others. First Class Tickets collects information from our users at several
different points on our website.
This website takes every precaution to protect
our users' information. When users submit sensitive information via the
website, your information is protected both online and off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number and/or social security
number), that information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure page, such
as our order form, the lock icon on the bottom of Web browsers such as
Netscape Navigator and Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when you are just 'surfing'. To learn more
about SSL, follow this link http://www.verisign.com/site/ssl.html.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing clerk
or a customer service representative) are granted access to personally
identifiable information. ALL employees are kept up-to-date on our security
and privacy practices. Every quarter, as well as any time new policies
are added, our employees are notified and/or reminded about the importance
we place on privacy, and what they can do to ensure our customers' information
is protected. Finally, the servers that we store personally identifiable
information on are kept in a secure environment.
If you have any questions about the security at
our website, you can send an email to info@firstclasstixx.com.
We request information from the user on our order
form. Here a user must provide contact information (like name and shipping
address) and financial information (like credit card number, expiration
date). This information is used for billing purposes and to fill customer's
orders. If we have trouble processing an order, this contact information
is used to get in touch with the user.
A cookie is a piece of data stored on the user's
hard drive containing information about the user. Usage of a cookie is
in no way linked to any personally identifiable information while on our
site. Once the user closes their browser, the cookie simply terminates.
For instance, by setting a cookie on our site, the user would not have
to log in a password more than once, thereby saving time while on our
site. If a user rejects the cookie, they may still use our site. The only
drawback to this is that the user will be limited in some areas of our
site. For example, the user will not be able to participate in any of
our Sweepstakes, Contests or monthly Drawings that take place. Cookies
can also enable us to track and target the interests of our users to enhance
the experience on our site.
We use IP addresses to analyze trends, administer
the site, track user's movement, and gather broad demographic information
for aggregate use. IP addresses are not linked to personally identifiable
information.
From time-to-time our site requests information
from users via surveys or contests. Participation in these surveys or
contests is completely voluntary and the user therefore has a choice whether
or not to disclose this information. Information requested may include
contact information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be
used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction
of this site.
We send all new members a welcoming email to verify
password and username. Established members will occasionally receive information
on products, special deals, and a newsletter. Out of respect for the privacy
of our users we present the option to not receive these types of communications.
Please see our choice and opt-out below.
We also send the user site and service announcement
updates. Members are not able to un-subscribe from service announcements,
which contain important information about the service. We communicate
with the user to provide requested services and in regards to issues relating
to their account via email or phone.
Our users are given the opportunity to 'opt-out'
of having their information used for purposes not directly related to
our site at the point where we ask for the information. For example, our
order form has an 'opt-out' mechanism so users who buy a product from
us, but don't want any marketing material, can keep their email address
off of our lists.
Users who no longer wish to receive our newsletter or promotional materials
may opt-out of receiving these communications by sending an email to us
at info@firstclasstixx.com.
If we decide to change our privacy policy, we will
post those changes on our Homepage so our users are always aware of what
information we collect, how we use it, and under circumstances, if any,
we disclose it. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was
collected, we will notify users by way of an email. Users will have a
choice as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy policy
under which the information was collected.
If you have any questions about this privacy statement,
the practices of this site, or your dealings with this Web site, you can
contact:
First Class Tickets
195 S. Beverly Dr, Suite 401
Beverly Hills, CA 90212
Phone: 310.275.4200
Toll Free: 800.416.TIXX
Fax: 310.275.2632
Email:info[at]firstclasstixx.com
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